Responsible Gambling & Self-Exclusion Policy

Last Updated: June 8, 2026

1. Commitment to Self-Exclusion

1.1. At wcub365.com, we recognize that for some individuals, managing gambling behavior requires more than setting financial or time limits. For players who need a definitive and prolonged break from gaming, we provide a robust and legally binding Self-Exclusion facility. This policy outlines our mutual obligations when you request to be excluded from our platform.

1.2. Self-Exclusion is a voluntary process whereby you request that we restrict your access to your Member Account and block you from our services for a specified timeframe or permanently. This measure is designed for players experiencing significant financial, psychological, or personal harm due to gambling.

2. Initiation and Duration Options

2.1. Registration Process: You can initiate a Self-Exclusion request at any time by accessing the responsible gaming portal within your account profile dashboard, or by contacting our dedicated support team directly at [email protected].

2.2. Pre-defined Timeframes: We offer flexible containment windows to match your personal requirements:

Six (6) Months
One (1) Year
Five (5) Years
Permanent / Indefinite Exclusion

2.3. Irrevocability: Once a Self-Exclusion period is formally implemented on your account, it is completely absolute and irrevocable. Under no circumstances will your profile be reactivated, opened, or modified prior to the exact calendar expiration date of the selected exclusion period.

3. Operational Enforcement and Restrictions

Upon your submission of a Self-Exclusion request, the Casino will immediately execute the following operational protocols within twenty-four (24) hours:

3.1. Account Freeze: Your access to your Member Account will be permanently deactivated, preventing you from logging in, accessing game portfolios, or modifying account fields.
3.2. Financial Remittance: Any remaining un-wagered real-money balance present in your wallet will be audited and safely returned to your verified payment method. If your account contains active promotional bonuses or pending bonus winnings, these balances will be permanently forfeited.
3.3. Communication Blackout: Your contact parameters will be removed from our marketing distribution engines. You will cease to receive promotional emails, SMS offers, push notifications, or loyalty club updates.

4. Player Obligations and Non-Evasion

4.1. Avoidance of Platform: By entering into this Self-Exclusion agreement, you pledge not to attempt to bypass our safety barriers or register a alternative account profile on wcub365.com.
4.2. Prohibition of Duplicate Accounts: You are strictly prohibited from using alternative identities, proxy credentials, falsified payment methods, or corporate entities to open a substitute profile while your exclusion is running.
4.3. Forfeiture of Evasive Activity: If our security architecture detects that you have successfully bypassed our screening blocks to deposit funds and place wagers during an active exclusion phase:
- The newly created account will be locked immediately and permanently.
- All winnings generated from the evasive gameplay session will be entirely confiscated.
- The Casino reserves the right to withhold the original deposits made during the violation period to cover administrative costs and counter-fraud expenses.
4.4. Disclaimer of Liability: The Casino utilizes industry-standard monitoring algorithms to identify and block excluded users. However, if you deploy sophisticated spoofing methods or falsified documentation to evade our tracking, the Casino bears zero responsibility or legal liability for any subsequent gambling losses or financial damage you incur.

5. Profile Reactivation Procedures

5.1. Standard Expiration Rules: Fixed-term Self-Exclusions (e.g., 6 months or 1 year) do not automatically unlock when the calendar date lapses. This measure ensures you maintain proper control.
5.2. Formal Request Requirement: Once your fixed exclusion duration has fully expired, you must submit a written, formal request for account reactivation via email to [email protected].
5.3. Mandatory Cooling-Off Gate: Following the receipt of your formal reactivation request, your profile will be subjected to a strict 24-hour cooling-off period. This window gives you a final opportunity to reconsider your choice. Your account will only be unlocked once this period expires and a senior compliance manager reviews and signs off on your request.
5.4. Permanent Exclusions: Accounts that have been marked as permanently or indefinitely excluded due to severe problem gambling patterns are not eligible for reactivation at any future date.

6. Global Exclusion Networks

If you are choosing to self-exclude from our website, we strongly recommend that you extend your consumer protections globally across your devices:

Gambling Blocking Software: Consider installing specialized internet filter tools such as BetFilter (www.betfilter.com) or Gamban (www.gamban.com) to completely block gambling domains from executing on your personal computers, tablets, and smartphones.
Central Registries: If available within your local jurisdiction, ensure you enroll your personal information into centralized national self-exclusion registries to prevent access to localized brick-and-mortar or digital gaming networks.